You may cancel your order at any time prior to shipment for a full refund. Once your order has entered the processing stage, cancellation may no longer be possible. To cancel an order, please contact our customer service team immediately using the contact information provided at the bottom of this page. Upon successful cancellation, your refund will be processed within 3-5 business days and credited back to your original payment method. Please note that bank processing times may vary depending on your financial institution.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider. Original shipping charges are non-refundable except in cases where the return is due to our error. For items purchased during promotional periods, only the final sale price will be refunded.
If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us using the information below. We will investigate the matter and work with our payment processors to resolve any issues. Please have your order number, payment confirmation, and any relevant communication ready when contacting us about missing refunds to help expedite the resolution process.
Company Name: VogueBagSpotX Polska Sp. z o.o.
Address: al. Jerozolimskie 67, 00-681 Warszawa, Poland
Phone: +48 22 647 38 15
Email: [email protected]
For any questions regarding our return and refund policy, please don't hesitate to contact us during our business hours (Monday-Friday, 9:00 AM to 5:00 PM CET). We aim to respond to all inquiries within 24-48 hours.
